Mts 709 Alignment System Manuel d'utilisateur télécharger pdf (Page 13)

Technical Support

709 Alignment System Preface

Know relevant software

information

For MTS software application problems, have the following information

available.

• The software application’s name, version number, build number, and if

available, software patch number. This information is displayed briefly

when you launch the application, and can typically be found in the “About”

selection in the “Help” menu.

Example: Station Manager, Version 3.3A, Build 1190, Patch 4

• The same information for other MTS software included with your system

• Names of other non-MTS applications that are running on your computer,

such as screen savers, keyboard enhancers, print spoolers, and so forth

If you contact MTS

by phone

Your call will be registered by a HELPLine agent if you are calling within the

United States or Canada. Before connecting you with a technical support

specialist, your agent will ask you for your site number, name, company,

company address, and the phone number where you can normally be reached.

Identify system type To assist your HELPLine agent with connecting you to the most qualified

technical support specialist available, identify your system as one of the

following types:

• Electromechanical materials test system

• Hydromechanical materials test system

• Vehicles test system

• Vehicles component test system

• Aero test system

Be prepared to

troubleshoot

Prepare yourself for troubleshooting while on the phone.

• Call from a telephone close to the system so that you can try implementing

suggestions made over the phone.

• Have the original operating and application software media available.

• If you are not familiar with all aspects of the equipment operation, have an

experienced user nearby to assist you.

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Mts 709 Alignment System Manuel d'utilisateur Page 13